Privacy Policy & Cookie Policy
PRIVACY POLICY
Last updated: 8th October 2026
Twisted Citrus T Shirt Co. (“Twisted Citrus”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect and use personal information when you visit https://twistedcitrustshirtco.com/, place an order, contact us or otherwise interact with our business.
1. Who is responsible for your information?
The data controller is:
Samantha Jane Austin-Cooper, trading as Twisted Citrus T Shirt Co.
NIF: X5126423E
Address: Tienda La Gavia 16, Car. Valle de Abdalajis, Barriada Bellavista, Álora, 29510 Málaga, Spain
Email: info@twistedcitrustshirtco.com
2. Information we collect
Depending on how you interact with us, we may collect:
- Name;
- Billing address;
- Delivery address;
- Email address;
- Telephone number where provided;
- Order details;
- Product selections;
- Payment and transaction information;
- Customer-service communications;
- Return and complaint information;
- Information submitted through forms;
- Marketing preferences; and
- Technical information collected through the website.
Technical information may include IP address, browser type, device type, operating system, pages visited, approximate location and website interaction information.
3. How we use your information
We may use personal information to:
- Process and fulfil orders;
- Arrange production and delivery;
- Process payments;
- Send order confirmations and delivery updates;
- Handle returns and refunds;
- Respond to enquiries;
- Handle complaints;
- Maintain and secure our website;
- Detect and prevent fraud;
- Maintain business and accounting records;
- Comply with legal obligations;
- Improve our website and services; and
- Send marketing communications where legally permitted and where the required consent or other lawful basis exists.
4. Legal bases for processing
Depending on the circumstances, we process personal information on the following legal bases:
Contract
Where processing is necessary to process your order, provide products or provide services you request.
Legal obligation
Where we are legally required to process or retain information, including for tax, accounting or consumer-law purposes.
Legitimate interests
Where necessary for legitimate business purposes such as website security, fraud prevention, customer service, administration and improving our services, provided your rights do not override those interests.
Consent
Where you have given consent for an optional activity, such as certain marketing or non-essential cookies.
You may withdraw consent at any time where processing is based on consent.
5. Payments
Our website currently uses a banking/payment service for online payments.
Payment information may be processed directly by the relevant payment provider.
We do not intend to store your full payment-card number ourselves.
The payment provider may process personal information in accordance with its own privacy policy and applicable legal requirements.
6. Order fulfilment and Printful
Products purchased through our website are produced and fulfilled through Printful.
In order to fulfil your purchase, information necessary to produce and deliver your order may be shared with Printful and relevant fulfilment, shipping and delivery providers.
This may include your name, delivery address, contact information, order details and other information necessary to fulfil the order.
Printful acts as a service provider involved in producing and delivering the products you purchase.
7. Other service providers
We may use third-party providers for:
- Website hosting and technical services;
- Payment processing;
- Product fulfilment;
- Shipping and delivery;
- Website security;
- Analytics;
- Advertising;
- Email services;
- Accounting and professional services; and
- Other services necessary to operate our business.
We only provide information to third parties where necessary for the relevant service, where required by law, or where otherwise permitted.
8. Email and Google Workspace
We use Google Workspace for business email and communications.
If you contact us by email, information contained in your communication and associated contact details may be processed through our email system.
We do not treat simply contacting us by email as consent to receive promotional marketing.
9. Marketing communications
If you voluntarily subscribe to marketing communications, we may send information about:
- New designs;
- New products;
- Special releases;
- Discounts;
- Promotions; and
- Other Twisted Citrus news.
You can unsubscribe at any time.
Every promotional email will include an appropriate means of opting out where required by law.
We will only send marketing communications where we have a lawful basis to do so.
10. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function.
Other cookies, such as analytics or advertising cookies, may require your consent.
Please see our separate Cookie Policy.
11. Data retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
- Complete transactions;
- Provide customer support;
- Handle returns and complaints;
- Maintain accounting and tax records;
- Resolve disputes;
- Establish or defend legal claims; and
- Comply with legal obligations.
Different information may be retained for different periods.
12. International transfers
Some service providers may process information outside Spain or the European Economic Area.
Where personal information is transferred outside the European Economic Area, we will use an appropriate lawful transfer mechanism where required by applicable data-protection law.
13. Your rights
Subject to applicable law, you may have the right to:
- Access your personal information;
- Correct inaccurate information;
- Request deletion;
- Request restriction of processing;
- Object to certain processing;
- Request data portability where applicable;
- Withdraw consent; and
- Object to direct marketing.
You can exercise your rights by contacting:
info@twistedcitrustshirtco.com
We may need to verify your identity before processing certain requests.
Spanish data-protection law provides mechanisms for exercising these rights and for complaints to the competent data-protection authority.
14. Complaints to the data-protection authority
If you believe your data-protection rights have been infringed, you may lodge a complaint with the Agencia Española de Protección de Datos (AEPD)or another competent supervisory authority where applicable.
15. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, destruction, misuse or disclosure.
However, no online service can guarantee absolute security.
16. Children
Our website is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be contrary to applicable law.
17. Changes to this Privacy Policy
We may update this Privacy Policy when our business, website, services or legal requirements change.
The latest version will be published on this page.
18. Contact
Privacy questions can be sent to:
info@twistedcitrustshirtco.com
COOKIE POLICY
Last updated: 8th October 2026
1. What are cookies?
Cookies are small files stored on your device when you visit a website.
They can allow a website to remember information, maintain functionality, understand how the website is used or support other services.
2. Cookies we may use
The exact cookies used on our website may change as we add, remove or update website functionality.
Cookies may fall into the following categories:
Strictly necessary cookies
These are required for essential website functionality, including functions such as security, shopping-cart operation, checkout and other essential features.
These cookies do not normally require consent where they fall within the applicable legal exemption.
Preference cookies
These remember choices or preferences made by visitors.
Analytics cookies
Where used and where the required consent has been obtained, analytics cookies help us understand how visitors use our website and how we can improve it.
Advertising/marketing cookies
Where used and where the required consent has been obtained, these cookies may be used to measure advertising, understand interactions with advertising or support personalised advertising.
3. Third-party cookies
Some cookies may be placed by third-party providers whose services are integrated into our website.
Depending on the services actually installed on our WordPress website, these may include providers involved in:
- Analytics;
- Advertising;
- Website security;
- Social-media functionality;
- Payment services;
- Embedded content; or
- Other website functionality.
We will identify the actual cookies used through our cookie-management system.
4. Cookie consent
Where consent is required, non-essential cookies will not be activated until you have provided the required consent.
Our cookie-management system should provide you with options to:
- Accept non-essential cookies;
- Reject non-essential cookies; and/or
- Configure your preferences.
The Spanish Data Protection Agency’s current cookie guidance requires an appropriate mechanism to reject non-essential cookies and a clear way to configure choices.
5. Changing your preferences
You can change or withdraw your cookie preferences at any time through the cookie settings mechanism provided on our website.
Essential cookies may continue to operate where they are necessary for the website to function.
6. Browser controls
You can also manage cookies through your browser settings.
Disabling certain cookies may affect the functionality of the website.
7. Cookie information
Before publishing this policy, we will maintain an up-to-date list of the actual cookies installed on the website, including where appropriate:
- Cookie name;
- Provider;
- Purpose;
- Cookie category;
- Duration; and
- Whether it is a first-party or third-party cookie.
8. Contact
Questions about cookies can be sent to:
info@twistedcitrustshirtco.com