COMPLAINTS POLICY

Last updated: 8th October 2026

We want every customer to have a positive experience with Twisted Citrus T Shirt Co.

If something has gone wrong, please contact us so that we have an opportunity to investigate and resolve the matter.

1. Making a complaint

Please email:

info@twistedcitrustshirtco.com

Please provide:

• Your name;
• Order number, if applicable;
• Date of purchase;
• A description of the issue;
• Any relevant photographs or evidence; and
• The outcome you would like us to consider.

2. Acknowledgement

We aim to acknowledge complaints within 3 business days, where reasonably practicable.

We may contact you if we need additional information.

3. Investigation

We will review the relevant circumstances and, where appropriate, consult our fulfilment or delivery partners.

We will seek to provide a fair and proportionate response.

4. Possible resolutions

Depending on the circumstances, a resolution may include:

• A refund;
• Replacement;
• Repair where appropriate;
• Partial refund;
• Return; or
• Another appropriate solution.

Nothing in this policy limits your statutory rights.

5. If you are dissatisfied

If you are unhappy with our response, please contact us again and explain why.

We will review the matter where appropriate.

Consumers may also have rights to seek assistance from relevant consumer-protection bodies or alternative dispute-resolution mechanisms available in their jurisdiction.